Ashley Outlet | Port Richey, FL 34668

Nice sales associates. Great selection, they have some clearance out furniture for a good deal. They helped find delivery for the clearance furniture as well. The delivery was quick smooth and very affordable.

Horrible service. Not too pleased with the chairs we purchased. We went to the store and thought we had this corrected, but they continue to force their warranty program on us for the second rate damaged goods they delivered us which were purchased new. Not acceptable, and I am considering returning everything we purchased. We cannot reach a person, I have yet to get around the virtual assistant. I never agreed to any of this mess. I will avoid this place like the plague forever.

We went to Ashley the week before to look at the different options you had. It was close to closing time so we decided to come back the following week. So the process was fairly simple. We knew what we wanted. John helped us get it all done fairly quickly. We are very happy with our purchase. We will be even happier tomorrow when it will be delivered.

This company is so unorganized they humiliate there customers and it was the most horrible furniture buying experience ever your corporate managers should be ashamed that they have no communication with customer services or even really care about there customers I could not ever work for this company I would feel that embarrassed to much to sleep at night.

Jason was very knowledgeable. Not overly pushy and quite agreeable to deal with.

Sales person very knowledgeable And very helpful

Jason was awesome and made the purchase process stress free and seemless. I strongly recommend seeing Jason at this location for furniture.

I can only say that Adam was our salesman and the manager at the time of sale is no longer with the company (good for him) were very pleasant to deal with at time of purchase. After that Ashley's has the worst customer service I have ever been through. They have not let me speak to my salesman nor a real manager. Not even in the corporate office. The problem with my order was the mattress on the bed does not go all the way to both sides so they put in, what they call bunkie boards. When we called to let them know they weren't on the delivery truck we were told they would order them and call with delivery date. One month later now being told they don't come with the bed we have to pay for them. Well not happening. Called finance company and they took the whole matter and fixed it for us with NO help from Ashley's and our bed will be completed this week. Don't trust Ashley's in Port Richey. I'm adding to the review as now the finance company rep that guided me through this and promised the missing parts to be here by April 11th is no longer available to speak with. So now I must do what I was hoping not to do and call a lawyer as the whole run around is ridiculous. As far as emailing you Ashley's I am not doing anymore than I have done to make this situation right.

Tisha was a sweetheart but never informed me of losing my warranty per this statement.... I told the salesgirl I bought a house and was getting it while in my apartment as I am disabled so the movers could move it for me. I was never told my warranty was going to be voided if I moved to a new location. I will never shop with you again!!!! There are little round letter stickers all over the bottom of my dining set like the ones that come on prefab furniture from Wayfair. It was scratched up and wreaked of paint and they had to send someone to touch up the many imperfections and some that were not able to be repaired. I paid over $100 extra to have it assembled and delivered correctly. If I was informed of losing my warranty I would have waited until I moved in to have it delivered!!! Very poor communication and customer service!!! Tisha did reach out to me with a link to change my address but it would not let me do it. I stand by my review!!!